Why can't I use extend display app aftter upgrading Intel graphic driver?

It is a known issue caused by a recent change in Intel graphic driver 10.18.14.x or later version.

If you are using Intel HD graphics (we could reproduce the issue at HD 4000 and 5000 series), and just update your driver to 10.18.14.x or later version, it will not be able to create a virtual VGA display anymore, so the Splashtop Extend Display product will not work.

We are working with Intel to resolve the issue.

Driver before 10.18.14.x:
before.png

Driver 10.18.14.x or later:

after.png

 

 

 

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15 Comments

  • 0
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    Dutch Farrow

    Does it only problematic on Intel? How about other graphics driver? AMD/Nvidia? I cannot use the wired XDisplay as extend only mirror with my AMD Radeon driver.

  • 0
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    hugo Hiraki

    Mine not working too the extended version....

    I'm using Intel HD graphics family 8.15.10.2279 driver

  • 0
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    Nu Mai123456
    So sad. Useless app :(
  • 0
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    Masanori Maeda

    I'm using the windows on Macbook Pro mid 2012 with bootcamp.

    This soft is working at only mirror display mode. Extended display mode doesn't work (There is only one display icon in display setting window.).

    I installed latest nVidia Driver(Ver 359.00 Released at Nov.19 2015).

     

     

  • 0
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    Splashtop XDisplay

    @Masanori Maeda,

    Could I know what OS it is running with bootcamp? And is it able to press "Windows + p" to create a virtual display?

  • 0
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    Subjektivity

    Has there been a fix for this yet?

  • 0
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    Øystein Nyseth

    Are you guys still working on this? No use for the app if it only mirrors the screen..

  • 1
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    Bassfreaq

    It's almost October 2016 and still no solution??? Come on!

  • 0
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    Martin Pretorius

    This problem persists. The display is mirrored and no option to extend. I'm on macOS 10.12.1 using version 1.2.0.2 on Mac and version 1.2.0.1 on iPad Pro 9.7". When can we expect a fix?

  • 0
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    Splashtop XDisplay

    @all,

    If that is a Windows 8, 8.1 or 10 computer and can't extend, this is a known issue and we are working on developing a new video driver that could let you to create a virtual display then extend. Please stay tuned and thank you for your patience.

     

    @Martin,

    The issue is not expected on Mac OS. Please help reproduce the issue then collect logs:

    ~/Library/Splashtop/xdisplay.log

    Thank you.

  • 0
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    Martin Pretorius

    @Splashtop XDisplay Thanks. Here's the most recent log file:

    --------------------------------------------------
    2016-12-19 13:52:12.469

    2016-12-19 13:52:12.470 [1][179018013:40493] Mac OSX 10.10 or greater.
    2016-12-19 13:52:12.554 [3][179018013:40493] display driver is not installed.
    2016-12-19 13:52:12.554 [3][179018013:40493] connect ADB Connection refused 61
    2016-12-19 13:52:12.555 [1][179018013:40493] MuxD:AttachNotification: 6
    2016-12-19 13:52:12.592 [1][179018013:40493] Tx:Hello
    2016-12-19 13:52:12.696 [1][179018013:40493] Tx:Resoultion 1024.000000x768.000000
    2016-12-19 13:52:12.805 [1][179018013:40493] DM:OSX Version=[10.12.1]
    2016-12-19 13:52:12.809 [1][179018013:40493] DM:current backing Scale Factor : 2.000000
    2016-12-19 13:52:12.814 [1][179018013:40493] DM:set display mode: 1024.000000 x 768.000000 fail
    2016-12-19 13:52:12.816 [3][179018013:40493] DM:set display mode: 1024.000000 x 768.000000 fail
    2016-12-19 13:52:12.817 [1][179018013:40493] Tx:captor start
    2016-12-19 13:55:55.008 [1][179018013:40493] DM:current backing Scale Factor : 2.000000
    2016-12-19 13:56:05.389 [1][179018013:40493] DM:-[SRDisplayManager applicationWillTerminate:], clientConnectionEstablished[0]
    2016-12-19 13:56:05.389 [1][179018013:40493] unplug:_ioConnect[0] has not been initialized

    2016-12-20 08:40:21.276

    2016-12-20 08:40:21.278 [1][179018013:41046] Mac OSX 10.10 or greater.
    2016-12-20 08:40:21.444 [3][179018013:41046] display driver is not installed.
    2016-12-20 08:40:21.444 [3][179018013:41046] connect ADB Connection refused 61
    2016-12-20 08:40:21.445 [1][179018013:41046] MuxD:AttachNotification: 6
    2016-12-20 08:40:21.481 [1][179018013:41046] Tx:Hello
    2016-12-20 08:40:21.583 [1][179018013:41046] Tx:Resoultion 1024.000000x768.000000
    2016-12-20 08:40:21.687 [1][179018013:41046] DM:OSX Version=[10.12.1]
    2016-12-20 08:40:21.689 [1][179018013:41046] DM:current backing Scale Factor : 2.000000
    2016-12-20 08:40:21.693 [1][179018013:41046] DM:set display mode: 1024.000000 x 768.000000 fail
    2016-12-20 08:40:21.695 [3][179018013:41046] DM:set display mode: 1024.000000 x 768.000000 fail
    2016-12-20 08:40:21.696 [1][179018013:41046] Tx:captor start
    2016-12-20 08:42:22.066 [1][179018013:41046] DM:-[SRDisplayManager applicationWillTerminate:], clientConnectionEstablished[0]
    2016-12-20 08:42:22.066 [1][179018013:41046] unplug:_ioConnect[0] has not been initialized

    2016-12-20 08:44:25.249

    2016-12-20 08:44:25.251 [1][179018013: 830] Mac OSX 10.10 or greater.
    2016-12-20 08:44:32.764 [3][179018013: 830] display driver is not installed.
    2016-12-20 08:44:32.766 [3][179018013: 830] connect ADB Connection refused 61
    2016-12-20 08:48:18.511 [1][179018013: 830] MuxD:AttachNotification: 1
    2016-12-20 08:48:18.514 [3][179018013: 830] Tx:MuxD:3 connection refused
    2016-12-20 08:48:23.568 [1][179018013: 830] Tx:Hello
    2016-12-20 08:48:23.738 [1][179018013: 830] Tx:Resoultion 1024.000000x768.000000
    2016-12-20 08:48:23.913 [1][179018013: 830] DM:OSX Version=[10.12.1]
    2016-12-20 08:48:23.919 [1][179018013: 830] DM:current backing Scale Factor : 2.000000
    2016-12-20 08:48:23.924 [1][179018013: 830] DM:set display mode: 1024.000000 x 768.000000 fail
    2016-12-20 08:48:23.926 [3][179018013: 830] DM:set display mode: 1024.000000 x 768.000000 fail
    2016-12-20 08:48:23.927 [1][179018013: 830] Tx:captor start

  • 0
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    Splashtop XDisplay

    @Martin,

    The log shows there is no driver installed. Can you remove the agent, then re-install it again, then see if it could work to extend the screen?

  • 0
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    Loko Tsai

    for Windows user, v1.5.0.2 supports win7, 8 extended screen and fix win10 au issue.

    Don't forget to uninstall "OSBase iDispaly driver" before upgraded your windows agent.

  • 0
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    steven son

    OSBase iDisplay driver working for me. Even after upgrading it worked for me. I just got the latest version of drive from tutuapp apk download.

  • 0
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    syed

    Tutu ios is the best app for downloading all the paid apps for iphone for free.Not only apps but you can also download all the paid games with tutu ios app.

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